Effective Date: 22 October 2024
WebSales ABC ABN: 86811429721 ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use WebSales ABC CRM and related services ("Service"). By using our Service, you agree to the practices described in this Privacy Policy.
1. Introduction & Scope
This Privacy Policy applies to all users of WebSales ABC CRM, including customers, business owners, and users who interact with our
platform. It outlines how we collect, use, store, and share personal information in compliance with Australian privacy laws, particularly the Privacy Act 1988 (Cth).
2. Data Collection
We collect the following types of personal information:
Personal Information: Your name, business name, address, email, and phone number when you create an account or interact with our platform.
Customer Data: Information you store within the CRM, such as your customers' names, contact details, appointment history, and communications.
Website Usage Data: Information like IP addresses, browser types, and cookies when you access our platform.
Third-Party Data: Information collected from third-party services, such as email providers or payment processors, when integrated with our CRM.
3. Use of Data
We use the information collected for the following purposes:
CRM Operations: To enable you to use all CRM features, including contact management, pipeline tracking, appointment scheduling, and communication tools.
Communication: To send transactional emails, updates, and newsletters related to your account.
Marketing Automation: To allow you to automate email and SMS campaigns within the CRM system.
Billing & Payments: To process payments through integrated third-party payment systems like Stripe or PayPal.
We do not sell or rent your personal information to third parties.
4. Third-Party Integrations
WebSales ABC CRM integrates with third-party services for enhanced functionality. These services include email providers (e.g., MailChimp), payment processors (e.g., Stripe), and other business tools. Your data may be shared with these third-party providers solely for the purpose of delivering the integrated services.
Please note that data processed by third parties is subject to their respective privacy policies.
5. Data Security
We implement strong security measures to protect your personal information:
Encryption: All sensitive data, including communications and financial transactions, are encrypted during transmission.
Access Controls: Only authorized users have access to sensitive data stored within the CRM.
User Responsibility: We encourage users to protect their login credentials and ensure secure handling of their customer data.
6. Data Retention
We retain your personal information for as long as necessary to provide you with the Service. Customer data stored in the CRM is retained until you delete it or close your account.
You can request the deletion of your data by contacting us at [insert contact information]. Please note that certain information may be retained for legal or compliance purposes.
7. Your Rights
You have the following rights regarding your personal information:
Access: You can request to view the personal information we hold about you.
Correction: You can request corrections to inaccurate or outdated personal data.
Data Portability: You can request a copy of your data in a structured, machine-readable format.
Opt-Out: You can opt out of receiving marketing communications by following the unsubscribe link in any promotional emails or by contacting us directly.
8. Cookie Policy
We use cookies to enhance your experience on our platform. Cookies are small text files stored on your device that allow us to track
usage, authenticate users, and deliver customized content.
You may opt out of using cookies by adjusting your browser settings. However, disabling cookies may affect the functionality of our
platform.
9. Third-Party Links
Our website and CRM may contain links to third-party websites and services. We are not responsible for the privacy practices of
these external sites, and we encourage you to review their privacy policies before sharing any personal information.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, along with the updated effective date. We
will notify you of significant changes via email or within your CRM account.
11. Contact Information
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:
Email: [email protected]
Phone: +61440 131 200
Address: Labrador Australia
12. Legal Jurisdiction
This Privacy Policy is governed by the laws of Australia. By using our Service, you agree to submit to the exclusive jurisdiction of the
courts located in Australia for the resolution of any disputes related to this Privacy Policy or our handling of your personal information.
Conclusion
At WebSales ABC, we are committed to protecting your privacy and ensuring the security of your personal information. By using our CRM, you trust us with your data, and we take this responsibility seriously..